1. General Policy
At LevelUp Arcade, customer satisfaction is our priority. However, due to the digital nature of our products (game keys and codes), we have a specific refund policy. This policy outlines the terms under which refunds may be granted for purchases made through our website [digitalquesters.com].
2. Eligibility for Refunds
Refunds are generally not available for digital products once they have been delivered, because digital goods can be instantly accessed and downloaded. However, we will consider refunds or exchanges under the following exceptional circumstances:
- Double Charge: If you were erroneously charged twice for the same purchase, we will refund the duplicate payment in full.
- Non-Confirmed Key Delivery: If you did not receive your digital key within 24 hours of purchase and we cannot resolve the issue by providing the key, you may request a refund.
- Key Failure (Technical Issue): If the game key you received is invalid, non-functional, or already used (provided it is not due to your misuse), we will provide a replacement key. If a replacement is unavailable, we will issue a full refund.
- Wrong Title: If you accidentally purchased the wrong game (wrong title) and contact us within 48 hours of purchase, we may offer a refund or store credit, depending on our ability to revoke the key. Please note that some platforms may not allow revocation.
3. Non-Eligible Refund Situations
We cannot offer a refund if:
- You have changed your mind after purchase.
- Your device does not meet the game's system requirements (check the specifications before buying).
- You lost the key due to your own email security issues.
- The key has already been activated on a platform and the game has been played.
- More than 14 days have passed since the purchase date, except in cases of confirmed technical errors.
4. Requesting a Refund
To apply for a refund under eligible conditions, you must contact our support team within 14 days of your purchase. Please include the following information in your request:
- Your full name and email address used for the purchase.
- Order number (sent in your confirmation email).
- Reason for the refund request.
- Any relevant screenshots or proof (for technical issues).
Send your request to [email protected]. We will respond within 2-3 business days.
5. Process & Timeline
Once your refund request is approved, we will process the refund to your original payment method. The timeframe may vary depending on your payment provider (banks, PayPal, etc.), but typically it takes 5-10 business days for the refund to appear in your account.
6. Exchanges
If you are eligible for a refund due to a technical issue, we may offer to exchange the non-functional key for another key of equivalent value or store credit, if that is your preference.
7. Late or Missing Refunds
If you have not received your refund after 10 business days, first check your bank account again. Then contact your credit card company or payment processor; it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.
8. Contact Information
For any questions regarding this Refund Policy, contact us:
LevelUp Arcade
Email: [email protected]
Phone: +1 (555) 123-4567